Service First Mortgage

  • Loan Officer Associate

    Job Locations US-TX-Rockwall
    Posted Date 3 months ago(6/21/2019 3:45 PM)
    Job ID
    # of Openings
    Mortgage Operations
  • Overview

    At Service First, our unique values serve as a compass for our actions and are the foundation of our culture.

    • We promote innovation and are purposefully dynamic in our growth processes. We change, not just for the good of ourselves, but for the good of everyone involved.
    • We hire people with the ability to think creatively, who use inspiration and imagination to solve problems by looking at them from unexpected perspectives.
    • We hire people with the ability to question assumptions and offer solutions that seem impossible; take calculated risks; take what might be seen as a problem and turn it into an opportunity; are able to bring paradigm shifts in product, processes or systems because of their thoughts and new ways of thinking; give feasible ideas and not just tangent thoughts.

    We are honored to be voted as a  Top 100 Places to Work  by the Dallas Morning News for four consecutive years.  Service First Mortgage is the first company to be ranked as high as #4 in its first year of nomination. We are also honored to have received a special award in the category of Best Direction.


    Service First Mortgage is currently hiring for a Loan Officer Associate.


    The Loan Officer Associate provides assistance to a designated Loan Officer(s) in originating and processing loans.   Duties include:

    • Representing the company in a professional manner and providing an exceptional level of customer service in all interactions and functions of the position
    • Following up on leads for potential borrowers
    • Assisting the Loan Officer in pre-qualifying potential borrowers
    • Coordinating receipt of a complete and accurate loan application package
    • Communicating effectively and quickly to all parties, both internally and externally, about timelines and expectations to ensure all loans close on time
    • Following up with borrowers for items needed for loan submission
    • Execution of disclosures and submission of loan file for processing
    • Tracking the loan throughout the entire loan application process


    Education and/or Work Experience Requirements:

    • High School diploma or equivalent
    • 2+ years of mortgage experience or related position
    • Knowledge and understanding of the lending process, federal and state law, and various loan products and guidelines
    • NMLS License required


    • Excellent customer service skills
    • Self-motivated with the ability to work independently with minimal supervision
    • Strong written and oral communication skills, including interpersonal skills
    • Attention to detail
    • Ability to adhere to established processes and checklists
    • Problem solving and conflict resolution skills
    • Ability to multitask and manage one’s time under pressure in a high volume environment
    • Flexibility and adaptability in a fluid and rapidly changing environment
    • PC skills, including MS Office products and other software
    • Sales aptitude is a plus

    Service First Mortgage provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  Service First Mortgage complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


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