Service First Mortgage

  • Appraisal Coordinator

    Job Locations US-TX-McKinney
    Posted Date 2 weeks ago(7/2/2019 11:23 AM)
    Job ID
    # of Openings
    Mortgage Operations
  • Overview

    At Service First, our unique values serve as a compass for our actions and are the foundation of our culture.

    • We promote innovation and are purposefully dynamic in our growth processes. We change, not just for the good of ourselves, but for the good of everyone involved.

    • We hire people with the ability to think creatively, who use inspiration and imagination to solve problems by looking at them from unexpected perspectives.

    • We hire people with the ability to question assumptions and offer solutions that seem impossible; take calculated risks; take what might be seen as a problem and turn it into an opportunity; are able to bring paradigm shifts in product, processes or systems because of their thoughts and new ways of thinking; give feasible ideas and not just tangent thoughts.


    We are honored to be voted as a  Top 100 Places to Work  by the Dallas Morning News for four consecutive years.  Service First Mortgage is the first company to be ranked as high as #4 in its first year of nomination. We are also honored to have received a special award in the category of Best Direction.


    Service First Mortgage is currently hiring for an Appraisal Coordinator. 


    Essential Duties and Responsibilities:


    The Appraisal Desk Coordinator executes the assignment and tracking of residential appraisal orders through an appraisal management system, while ensuring accuracy and maintaining defined service level agreements (SLA). 


    Duties include:

    • Review appraisal orders and accompanying documents.
    • Assign all valuation orders to qualified Appraisers while factoring Appraiser market knowledge, proximity and service levels.
    • Pipeline Management: Responsible for day to day communication with Appraisers, and Branch contacts; follow up on inspection dates, on time delivery and past due orders while resolving any conflicts; maintain order status changes and provide timely status updates to Branch contacts; follow up on orders placed on hold.
    • Maintain company email inbox with timely responses.
    • Review valuation products for accuracy; review Submission Summary Reports (SSR).
    • Request Quality Control/Underwriting revisions from appraisers; monitor delivery of revised reports within SLA.
    • Review, research and respond to Requests for Reconsideration.
    • Maintain accurate information and up to date documents for each panel Appraiser (License, E&O Insurance, W9).
    • Identify Appraisers that meet defined requirements and possess the appropriate market experience; invite new Appraisers to appraisal management system for Management review and add to state panel upon approval.
    • Special projects per management request.


    Education and/or Work Experience Requirements:

    • 1-3 years of customer service and administrative experience; pipeline management and appraisal experience is preferred.
    • High School Diploma required; Bachelor’s degree is preferred.


    • Ability to prioritize workload while having attention to detail, accuracy and speed.
    • Excellent organizational and time management skills.
    • Ability to manage multiple priorities with concentration in a fast-paced, dynamic environment with strict time and service level requirements, balancing short-term deadlines with long-term initiatives.
    • Strong written and verbal skills with the ability to communicate clearly and effectively with various audiences.
    • Strong commitment to customer service and satisfaction with both internal and external customers.
    • Motivated self-starter who can work and learn quickly, while maintaining a positive demeanor.
    • Ability to work and contribute in a team environment.
    • Proven ability to research and make sound judgments/recommendations based on the research.
    • Aptitude for self-development and learning.
    • Proficient in data entry with general computer skills and a knowledge of MS Office.
    • High level of integrity, ethics, discretion and professionalism in handling confidential and sensitive information.




    Service First Mortgage provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  Service First Mortgage complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


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